Our innovative platform empowers businesses to understand and improve their accessibility standards by completing tailored surveys for your businesses sector, backed by VisitEngland.
Find answers to common questions about our accessibility assessment platform.
All businesses should complete the questionnaire, regardless of their level of accessibility, as the information will benefit people who are deaf or have hearing loss, have a sensory or cognitive impairment, older people, families with young children, and more.
You can describe the key accessibility features in more detail on your own website and in a detailed Accessibility Guide. Accessibility Guides provide detailed information on a venue’s accessibility by describing the layout of each area of the business, including measurements and photographs. The recommended format is an AccessAble Detailed Access Guide.
Providing both an Accessibility Guide and key accessibility features empowers individuals with accessibility requirements, their family and friends to make informed decisions on where to stay and visit.
If you have a listing on more than one distribution website, you may be asked to complete this questionnaire more than once.
The criteria for the features in this questionnaire have been informed by, but do not fully reflect, current building regulations for existing buildings. For construction, extension and alteration of buildings you should follow the building standards applicable for the nation in which you are located.
The features listed in this questionnaire were identified through robust consumer research with over 800 people and comprise the most important accessibility features which inform trip-taking and are most likely to increase bookings and visits. Of all impairments, those that require a wheelchair have the most profound effect on decisions for day trips and holidays. Accessibility for wheelchair users is also used by others with mobility impairments as a useful indicator of general accessibility.
Secondary features were also identified in the research as important to minority groups, but not ‘deal breakers’ when shortlisting where to stay and visit, and therefore not priorities to include in a top-level list. These secondary features are available for tourism businesses to download and use to provide more comprehensive information on their own websites.